Support
How can we help?
Choose the area that best matches the problem. Include enough context to locate the account or record, but never send passwords, API keys, or full card details.
Account and access
Sign-in, email confirmation, password recovery, session, or an access-required screen that does not match your purchase.
Purchase and Whop activation
Checkout, a completed purchase that has not activated, or another Whop access issue. Include the Whop receipt/reference and Scopemark account email—never full card details.
Refund request
A first-purchase refund review, duplicate purchase, or accidental purchase. Include the Scopemark account email and Whop receipt or transaction reference.
Bug or document problem
An error saving a project or decision, generating or downloading a Change Order, uploading a logo, or reopening a record. Include the page, what you expected, and what happened.
Project, data, or privacy
Questions about stored project/client information, correction, export, deletion, privacy, or document history.
Contact support
Email support@pixelbyteslab.com. Use the subject “Scopemark support” and identify the relevant account email.
Email supportSelf-service account paths
Sign in to check the account state. After signing in, non-entitled accounts can use “Already purchased? Check access” without creating another checkout.